Get all the answers to the most frequently asked questions (FAQs) regarding visit, services, Home, and much, much more.
general questions
We’re nestled in the serene Nkoanrua area of Arumeru, Arusha, Tanzania—easily accessible yet a peaceful escape from the city.
We offer a boutique, intimate experience (currently for up to 6 guests) with personalized service, cultural immersion, and a commitment to sustainability. Unlike large resorts, we focus on authenticity and tranquility.
Check-in is at 10:00 AM, and check-out is at 11:00 AM. Early check-in/late check-out may be available upon request.
We accept credit/debit cards (Visa, Mastercard), bank transfers, and mobile payments (M-Pesa). A deposit may be required to secure your reservation.
other questions
Cancellations made 7+ days before arrival receive a full refund. Late cancellations or no-shows may incur a fee.
Yes! We arrange airport pickups/drop-offs from Kilimanjaro International Airport (JRO) or Arusha Airport (ARK) for an additional fee.
Absolutely! We organize Maasai village visits, coffee farm tours, and craft workshops—ask us about experiences during your stay.
Yes! Our property is gated and staffed 24/7. Families with children are welcome (we can provide extra beds).